Chargeback & Refund Policy
Effective June 17, 2026
Brand listings are a non-refundable digital service billed immediately. By purchasing you agree to this policy and to resolve any billing concern with us before disputing a charge.
1. What you are paying for
A SeshList brand listing is a digital service: an official, claimed brand page with unlimited products for a one-year term, billed once at the time of purchase. The service is provisioned and made available to you immediately upon successful payment.
2. 48-hour cancellation window
You may cancel your purchase for a full refund within 48 hours of the time of payment by emailing cancel@seshlist.com from the email address used at checkout and including the brand name and order details. A cancellation request is effective only when it is received at cancel@seshlist.com within the 48-hour window; requests sent to any other address or received after the window are not eligible. Once a refund is issued, the brand listing and any related access are deactivated.
3. After 48 hours, all sales are final
After the 48-hour cancellation window closes, all payments are final and non-refundable, in whole or in part, with no exceptions other than where a refund is required by applicable law. There are no refunds, credits, or proration after 48 hours, period. Non-use of the listing, failure to add products, later cancellation, removal for a policy violation, or dissatisfaction with rankings, votes, visibility, or results are never grounds for a refund. Rankings are community-driven and never guaranteed; a listing does not buy placement, votes, scores, or any outcome.
4. Payment authorization
Payments are processed by Stripe. By completing checkout you represent that you are the authorized cardholder or account holder, that the payment information is accurate, and that you authorize SeshList, through Stripe, to charge the full amount shown. You authorize this charge as a valid, intended purchase.
5. Contact us before disputing a charge
If you have any question or concern about a charge, you agree to contact SeshList first through the Contact page and give us a reasonable opportunity to resolve it. Most issues are resolved quickly and directly. You agree not to initiate a chargeback, payment dispute, reversal, or bank claim without first contacting us and allowing time to respond.
6. Chargebacks are a breach of these terms
Initiating a chargeback or payment dispute for a charge you authorized and a service that was delivered is a breach of this policy and of the Terms of Use. Filing a dispute instead of contacting us, disputing a service you received and used, or claiming a charge was unauthorized when it was authorized may be treated as a wrongful or fraudulent chargeback.
7. How we respond to disputes
SeshList actively contests chargebacks it believes are illegitimate. We will submit evidence to Stripe and the card networks to defend the charge, which may include your account and email, the username and IP address used, timestamps of purchase and acceptance, your acceptance of this policy and the Terms at checkout, records of the listing being provisioned and accessed, communications, and any other evidence permitted. You authorize SeshList to retain and submit this evidence to process and contest disputes.
8. Consequences of a wrongful chargeback
If you file a wrongful or fraudulent chargeback, SeshList may, to the extent permitted by law:
- Immediately suspend or terminate the brand listing and any related account, with no refund.
- Remove the brand page and products associated with the disputed purchase.
- Recover the disputed amount, plus any chargeback or processing fees charged to SeshList, plus reasonable costs of collection.
- Refuse future service and block future purchases.
- Report the activity to Stripe, the card networks, and, where appropriate, to fraud-prevention services or authorities.
- Pursue any remedy available at law or in equity to recover amounts owed.
9. Stripe's role
Stripe is the payment processor and administers the mechanics of payments and disputes under its own terms and the applicable card-network rules. This policy governs the relationship between you and SeshList and is in addition to Stripe's and your card issuer's terms. Where a dispute proceeds through Stripe, the outcome is determined by the card networks; nothing here waives any right you cannot waive by law.
10. Your acknowledgment
At checkout you must affirmatively agree to this Chargeback & Refund Policy and the Terms of Use. By checking the box and completing payment, you acknowledge that the listing is a non-refundable digital service delivered immediately, that you authorize the charge, and that you will contact SeshList before initiating any dispute. Your acceptance is recorded with the transaction.